Tingit
TingitMassimo Dutti

Your footwear repair service is already built.

Tingit connects Massimo Dutti stores to a managed global network of top footwear experts, with logistics, tracking and quality control built in. Your stores remain the customer touchpoint; we run the repair network, technology and operations behind it.

  • Warranty + paid repairs
  • Store-led customer journey
  • Ready to pilot
View interactive demo

Two repair paths. One operating model.

Warranty repairs

  1. 01Customer brings shoes to a Massimo Dutti store.
  2. 02Store approves the warranty case.
  3. 03Tingit manages collection, repair and return.
Paid by Massimo Dutti

Paid repairs

  1. 01Customer brings shoes to a Massimo Dutti store.
  2. 02Repair is selected and paid for.
  3. 03Tingit manages collection, repair and return.
Paid by the customer

Built around Massimo Dutti stores.

The store remains the customer touchpoint. Tingit runs the repair operation behind it.

  1. 01CustomerBrings shoes in
  2. 02StoreCreates repair
  3. 03TingitCollects
  4. 04SpecialistRepairs
  5. 05TingitTracks and quality-checks
  6. 06TingitReturns shoes to store
  7. 07CustomerCollects
For stores
One interface for intake, status and tracking.
For Massimo Dutti
One partner managing repairers, logistics and service quality.
Tingit store interface for creating and tracking repairs
What Tingit manages

Everything behind the customer experience.

Tingit manages

Repair network

Vetted footwear specialists matched by repair type and location.

Operations

Routing, pricing, SLAs, repair coordination and exception handling.

Logistics

Store collection, consolidated shipments and returns.

Technology

Repair intake, tracking, reporting and service history.

Massimo Dutti manages

Warranty decisions, store teams, customer communication and commercial policy.

Proof

Repair infrastructure already in operation.

500+
specialists
20,000+
repairs
4.8/5
customer rating
30-day
quality guarantee
Footwear services include

Resoling, heel replacement, stitching, zip and hardware repair, leather restoration and specialist cleaning.

Leather Boots - Suede & Leather Care
Leather Boots
Suede & Leather Care
Heeled Sandals - Insole Restoration
Heeled Sandals
Insole Restoration
White Leather Sneakers - Leather Crack Repair
White Leather Sneakers
Leather Crack Repair
Leather Ballet Flats - Toe Scuff Repair
Leather Ballet Flats
Toe Scuff Repair
Pilot

A simple path to launch.

Start with a controlled footwear pilot in France, then scale market by market.

  1. 01

    Scope

    Agree repair categories, warranty rules and pilot stores.

  2. 02

    Prepare

    Configure pricing, logistics, workflows and store training.

  3. 03

    Launch

    Go live with selected stores and repair specialists.

  4. 04

    Scale

    Use pilot data to expand stores, services and markets.

Tingit prepares
  • Repair network
  • Pricing matrix
  • Logistics flow
  • Store interface
  • Training materials
  • Reporting
Massimo Dutti prepares
  • Pilot stores
  • Warranty rules
  • Store owners / managers
  • Customer communication

Built to scale market by market.

Pilot
France
Potential next markets
  • Spain
  • Portugal
  • Poland / Germany
  • Italy
  • Netherlands
  • UK

Tingit activates the relevant repair and logistics network for each market while keeping the same operating model for Massimo Dutti.

Ready to scope the pilot.

  1. Agree scope
  2. Select stores
  3. Configure workflow
  4. Train teams
  5. Launch

Next step: 60-minute pilot scoping session

Book the session